Refund policy

Refunds

We have a 24hr refund policy, which means you have 1 day (24 hours) after receiving your item to request a refund.

To be eligible for a refund, your plant must have arrived in extremely poor condition or dead. Small cosmetic damage does not warrant a refund. You’ll need the receipt or proof of purchase, and photos of the plant's condition upon arrival. 

To start a refund, you can contact us at thegrandleaf@hotmail.com.

I will notify you once I’ve received and inspected your refund request, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at thegrandleaf@hotmail.com.

You can always contact me for any refund question at thegrandleaf@hotmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right!

 

Exceptions / non-returnable items 

If your plant arrives alive and in good condition, it is non-returnable. Please get in touch if you have questions or concerns about your specific order. 

Unfortunately, I cannot accept returns on gift cards.

Exchanges
Unfortunately I cannot accept exchanges.